Quality, impartiality and confidentiality policies of the IES Company’s laboratory

Quality policies statement:

1- International Environmental Services Laboratory is committed to providing services with the highest standards to meet customer requirements.

2- The Laboratory Management System Manual for International Environmental Services describes the laboratory management system for ensuring the quality of our measurements, both in our facilities and in our clients’ workplaces. It must be ensured that the laboratory management system complies with customer requirements and relevant standards and guidelines.

3- Documents on which the management system manual and its supporting documents are based on the current versions of quality systems “ISO 17025:2017”

4 -It is the policy of the International Environmental Services Laboratory that, as far as practicable, the Laboratory shall conduct all of its activities as follows:

Providing services at the highest level and reliability in accordance with the inspection procedures implemented in the laboratory.
The search for incremental improvement of quality performance
Comply with all applicable accreditation requirements.

5- statement of objectives:

Achieving zero customer complaints related to the services provided.
Reduce the number of internal nonconformities.
Ensuring capacity and continuous improvement of all work processes.
Meet the needs of customers by providing the necessary services delivered on time

6 – Implementation of the objectives

To achieve quality policies goals IES Lab strives to:

  • Quality assurance in all aspects of our business.
  • Develop a high level of awareness of quality among all employees.
  • Establishing quality as primary responsibility for all employees.
  • Providing suitably qualified personnel, training, and equipping them.
  • Encourage the participation of all employees to fulfill their obligations under this policy, to ensure the quality of their own and other work.
  • Ensure that employees fully comply with the controlled procedures and test methods conducted at each job site.
  • Participate in aptitude tests and comparison charts between relevant laboratories.
  • Conduct systematic investigations into customer complaints and internal non-conformities in order to identify root causes and implement appropriate effective preventive actions.
  • Ensuring that the equipment provided by the laboratory or its substitute is suitable for the intended purpose.
  • Review the implementation of this policy and ensure that it is communicated and understood to all employees
  • Monitor and report on our quality performance publicly.

7- This policy includes the full support of the general manager of the laboratory and all of its two years.

Quality certificates obtained by the International Environmental Services Company:

ISO/IEC 17025:2017 Quality Certificate from the National Accreditation Council (IGAC):

Neutrality policy :

  • Laboratory management and staff are committed and accountable for the integrity
  • Not allowing commercial, financial, or other pressures to compromise on neutrality.
  • Direct contact with customers is only through authorized persons
  • The laboratory manager reviews the results and compares the reports with the original results
    The laboratory management and its personnel are fully responsible for: –
  • Apply the principle of impartiality/neutrality to all measurements of activity performed for clients and their results or employees are not affected by any commercial, financial, political, or other pressures that may affect the replacement or alteration of the measured results of others.
  • This policy must be communicated to everyone in the IES. Lab
  • If so, it is established that any person in the laboratory has lost his/her impartiality, the Laboratory Director shall have the right to fire/fire immediately after making the necessary investigation (payment of sales commission or another incentive to refer a new employee to clients, etc.),
  • The laboratory continuously identifies risks to its neutrality. This includes:-
  • Risks arising from its activities, its relationships, or the relationships of its employees. However, such relationships do not necessarily present a laboratory integrity risk.

Confidentiality policy:

  • The laboratory is responsible, through enforceable legal obligations, for the management of all information obtained or created in the course of performing the laboratory’s activities.
  • The lab assigned a specific code to each customer
  • The final report is released by authorized persons only
  • The tester informs the client in advance of the information he intends to put in the public domain. Except for information made publicly available by the customer, or upon agreement between the laboratory and the customer (eg for the purpose of responding to complaints), all other information is considered proprietary information and is considered confidential.
  • The laboratory is committed to maintaining the confidentiality of customer data and information
  • Where the laboratory is required by law or authorized under contractual arrangements to disclose confidential information, the customer or individual concerned must be notified of the information provided, unless prohibited by law
  • Information about the customer obtained from sources other than the customer (such as the complainant and the regulators) is also confidential from the laboratory.
  • The provider (source) of this information has become confidential to the laboratory and is not shared with the customer, unless agreed by the source
  • Personnel, including any committee members, contractors, employees of external bodies or individuals acting on behalf of the Laboratory, must maintain the confidentiality of all information obtained or generated in the course of performing laboratory activities, except as required by law.
  • If it is proven that a laboratory member has broadcast one or some of the customer secrets, the laboratory manager will immediately fire that person after a fair investigation.
  • The lab is obligated to remove the traces of secrets that are transmitted to customers and bear all legal obstacles to that.
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